Shipping policy
Shipping Policy
Thank you for shopping at VivazzSneakers.com!
We are committed to providing you with a seamless shopping experience, including fast and reliable shipping. Please review the details of our shipping process below.
1. Order Processing
-
Processing Time:
Orders are processed within 2 to 5 business days (Monday to Friday, excluding public holidays). -
Cut-off Time:
Orders placed after 4:00 PM (UK time) will begin processing on the next business day. -
Order Confirmation:
Once your order is placed, you will receive a confirmation email. A second email will be sent once your order has been dispatched, including a tracking number.
2. Shipping Method & Delivery Time
-
Standard Shipping:
-
Dispatch Time: 2–5 business days
-
Estimated Delivery Time: 5–12 business days after dispatch
-
Cost: Free Shipping across the UK
-
⚠️ Please note that delivery times are estimates and may vary due to customs delays, weather conditions, or unforeseen circumstances.
3. Order Tracking
Once your order has been shipped, a tracking number will be sent to your email.
You may track your parcel via our website or directly through the courier’s tracking platform.
4. Lost or Damaged Parcels
📭 Lost Parcels
If your order has not arrived within the estimated timeframe:
-
Please contact us within 14 days from the expected delivery date.
-
We will coordinate with the carrier to locate your parcel or arrange a replacement or refund, where applicable.
📦 Damaged Items
If your order arrives damaged:
-
Please take clear photos of the damaged product(s) and packaging.
-
Contact us immediately.
-
We will evaluate the issue and arrange a suitable solution, such as a replacement or refund.
5. Contact Us
If you have any questions or concerns regarding your order, feel free to get in touch with us:
📧 Support Email: support@vivazzsneakers.com
VivazzSneakers.com reserves the right to update this Shipping Policy at any time without prior notice. Please review it periodically for any changes.
